Omni-Solutions Technology Consultants
All About Us
Read all about how we got started and what we are about.
Who Founded Us?
Omni-Solutions Technology Consultants was founded in 2010 by ex-Symantec Enterprise Support Analyst, Adam Rodriguez. After experiencing many viral outbreaks, Microsoft compatibility issues, security gaps in various enterprise products, installation and enterprise product testing, thousands of inbound technical support phone calls, and remote management processes, Adam decided to take his expertise to a new level of consumer and enterprise support. His new company would bring technical support to the forefront of user support and experience with the newest support tools to ensure customer satisfaction on all levels of information technology.
What Can We Handle?
Some of Adam's training and experience include: Investigating and resolving computer software and hardware problems of users and their servers; Serving as a contact for users having problems using server-side computer software,hardware, and operating systems; Determining whether the problem is caused by hardware, software, or system; Answering questions, applying knowledge of computer software, hardware, systems, and procedures; Talking with co-workers to research problems and find solutions; Troubleshooting client and server related issues online or over the phone; Talking to programmers to explain software errors or to recommend changes to programs; Test software and hardware to evaluate ease of use and whether product will aid user in performing work.
What Else Can We Do For You?
We also train users on software and hardware over the phone or online. Administration of UNIX, Windows 2003 - 2008 Servers, Remote access, Web Server and re-seller management systems such as IIS, Apache, Cpanel, Plesk, and Webmin; Troubleshooting network latency and metrics of issues relating to the Peer1 network. Troubleshooting the Server Beach provisioning process and the issues relating to its single user environment, software Raid configurations and other server blade and regular hardware configurations and replacement. My SQL and MS SQL dB management and security, writing for the Server Beach and Peer1 internal Wikipedia site, Server Beach Forums, SSL and cert installation for Plesk and Cpanel as well as domain SSL installation, SSH and shell security user account security, installation and troubleshooting of existing versions of various UNIX/Linux and Windows Server modules.